Last updated: 21 September 2026 · Draft pending legal review

These terms govern your use of catproof.co.za and the supply of cat containment services by CatProof ("CatProof", "we", "us") to you ("you", "the client"). By using the website, booking a site assessment or accepting a quote, you agree to these terms. Nothing in these terms limits any right you have under the Consumer Protection Act 68 of 2008 ("CPA") that cannot lawfully be limited.

1. Who we are

CatProof designs and installs cat containment systems in Cape Town and selected surrounding areas, South Africa.
Contact: hello@catproof.co.za · Website: www.catproof.co.za
[Business registration details, registered address and VAT status to be inserted — required disclosure under section 43 of the Electronic Communications and Transactions Act 25 of 2002]

2. Website content and online estimates

The content of this website is provided for general information. The online cost estimator produces an indicative range based on typical installations; it is not a quote and not an offer. Actual pricing depends on your property and is confirmed only in a written quote following a site assessment.

3. Site assessments

• Our standard site assessment fee is R250, payable on or before the appointment.
• If you proceed with an installation quoted from that assessment within 6 months, the R250 is credited against your final invoice.
• Where additional travel charges apply because of distance, we will confirm them with you before the appointment.
• Please give us at least 24 hours' notice to reschedule or cancel an assessment; assessments cancelled with less notice may forfeit the fee.

4. Quotes

• Quotes are valid for 30 days from the date issued, unless stated otherwise.
• A quote covers the scope described in it. Changes to the scope — including features of the property not visible or disclosed at assessment, or additions you request — are quoted separately.
• A quote is accepted in writing (email or WhatsApp is sufficient) or by payment of the deposit stated in the quote.

5. Payment

• Payment terms, including any deposit, are stated in the quote. Unless stated otherwise, a deposit is payable before installation is scheduled and the balance on completion.
• Materials remain CatProof's property until paid for in full.
• Overdue amounts may accrue interest at the maximum rate permitted by law, and we may suspend guarantee obligations while payment is outstanding.

6. Installation and access

• You must provide reasonable access to the property on the agreed dates, and secure pets during installation where we ask you to.
• You are responsible for obtaining any permission needed for the installation — including from a landlord, body corporate, homeowners' association or neighbour (for example where containment attaches to a shared or neighbouring wall). We can provide drawings and specifications to support an application, but the approval itself is your responsibility.
• You warrant that the structures we attach to (walls, fences, pergolas, trees) are in reasonable condition. We are not responsible for defects in existing structures, and may decline to attach to structures we consider unsafe.
• Most installations take one to two days; timelines in quotes are estimates given in good faith and may shift for weather or supply reasons, in which case we will communicate promptly.

7. The CatProof Guarantee

We stand behind every CatProof installation.

• What it covers: if your cat gets beyond an area we have secured, we will return, work out how they managed it, and correct the containment at no additional charge.
• What you need to do: report the escape to us within a reasonable time, give us a fair opportunity to inspect the relevant area before it is altered, and provide access for the corrective work.
• What it does not cover:
  • areas we identified as risks but were not engaged to secure, or recommendations you declined;
  • escapes through gates or doors left open, or over items placed against the boundary after installation (furniture, bins, building materials, new structures);
  • damage to the system caused by people, animals other than your cat, vehicles, fire, storm or other events beyond our control — repairs to damaged sections are quoted separately;
  • vegetation growth that creates new escape routes where we advised trimming or maintenance;
  • systems altered, moved or repaired by anyone other than CatProof;
  • properties other than the property where the system was installed.
• The guarantee attaches to the installation at the installed property for the benefit of our client and, if the property is sold, may be transferred to the new owner on written notice to us.
• The guarantee is a repair-and-correction remedy. It is not a warranty that a cat can never escape, and it is not insurance against loss or injury (see clause 9).

8. Warranties

• Our services and materials carry the implied warranty of quality under sections 55 and 56 of the CPA, including the six-month statutory remedy of repair, replacement or refund for defective goods.
• In addition, we warrant our workmanship for 12 months from installation: defects in workmanship reported in that period will be corrected at no charge.
• Manufacturer warranties on materials (such as netting and fittings) are passed on to you where available.

9. Liability

Please read this clause carefully — it limits our liability and allocates risk. (Presented for your attention as contemplated by section 49 of the CPA.)

• Cats are animals and their behaviour cannot be guaranteed. Containment systems substantially reduce, but cannot eliminate, the possibility of escape. Our responsibility when an escape occurs through a secured area is the corrective remedy in clause 7.
• To the extent permitted by law, we are not liable for indirect or consequential loss, including loss of, or injury to, any animal, or veterinary costs, except where such loss is caused by our gross negligence.
• To the extent permitted by law, our total liability arising from any installation is limited to the amount you paid us for that installation.
• Nothing in these terms excludes or limits liability for gross negligence or any liability that cannot be excluded under South African law, including under the CPA.

10. Your maintenance responsibilities

• Keep the containment clear: do not place furniture, bins or structures against secured boundaries, and trim vegetation as we advise at handover.
• Report visible damage or sagging promptly so it can be repaired before it becomes an escape route.
• We recommend an annual check-up; check-ups and repairs outside the guarantee and warranty are quoted separately.

11. Cancellation

• Scheduled installations may be moved or cancelled on reasonable notice. Where materials have been cut or ordered for your property, we may charge for costs reasonably incurred, as permitted by section 17 of the CPA.
• If a transaction results from direct marketing, you may cancel it within five business days as provided by section 16 of the CPA.

12. Intellectual property

The content of this website, our brand, and the designs, drawings and specifications we prepare remain CatProof's property. Designs prepared for your property are licensed to you for that property once the related invoice is paid, and may not be used to have the system built by others without our written consent.

13. Privacy

We handle personal information in line with our Privacy Policy, which forms part of these terms.

14. General

• These terms are governed by South African law, and you and we consent to the jurisdiction of the Magistrates' Courts of the Western Cape (without excluding the High Court).
• If any clause is found unenforceable, the rest of the terms remain in force.
• These terms, together with your quote and our Privacy Policy, are the whole agreement between us regarding their subject matter.
• We may update these terms from time to time; the version on this page at the time you accept a quote is the one that applies to that work.

15. Contact

Questions about these terms: hello@catproof.co.za.