Last updated: 21 September 2026 · Draft pending legal review

This policy explains how CatProof ("CatProof", "we", "us") collects, uses, stores and protects your personal information when you use catproof.co.za, contact us, or make use of our services. We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA").

1. Who we are

CatProof designs and installs cat containment systems in Cape Town, South Africa. For the purposes of POPIA, CatProof is the "responsible party" for the personal information described in this policy.

Contact: hello@catproof.co.za
[Business registration details and registered address to be inserted]

2. What information we collect

• Identity and contact details — your name, email address, phone number and suburb, when you submit our contact form, email us, or message us on WhatsApp.
• Property information — details about your garden and boundary (measurements, wall and fence types, trees, gates), photographs you send us, and information we record during a site assessment.
• Correspondence — the content of your messages to us, including WhatsApp chats, emails and form submissions.
• Payment information — invoicing and payment records for assessments and installations. We do not collect or store card details on this website.
• Technical information — our hosting provider automatically logs basic technical data (such as IP address and browser type) needed to serve and secure the website.

The online cost estimator runs entirely in your browser. The figures you enter are not stored or sent to us unless you choose to include them in a message.

3. How we use your information

• To respond to enquiries and provide estimates and quotes.
• To schedule and conduct site assessments and installations, and to perform our contract with you.
• To administer The CatProof Guarantee, including keeping records of installations for the duration of the guarantee.
• To invoice, collect payment and keep the accounting records the law requires.
• To comply with legal obligations, and to establish or defend legal claims.

We will only send you direct marketing where the law allows it — either with your consent, or where you are an existing customer and the marketing relates to similar services, in which case every message will offer a simple way to opt out (section 69 of POPIA and section 11 of the Consumer Protection Act).

4. Who we share it with

• Service providers who help us operate: our website host (Vercel), our transactional email provider (Resend), and WhatsApp (Meta) when you choose to contact us there. These providers process data on our behalf under their own security commitments.
• Installation teams and subcontractors, who receive only the property and contact details needed to do the work, under confidentiality obligations.
• Professional advisers and authorities where the law requires or permits it.

We do not sell or rent your personal information to anyone.

5. Transfers outside South Africa

Some of our service providers (including our website host and email provider) store data on servers outside South Africa. Where personal information is transferred across borders, we do so in line with section 72 of POPIA, relying on providers who are subject to laws or binding agreements that provide substantially similar protection to POPIA.

6. Cookies and analytics

This website does not currently use tracking or advertising cookies, and we do not run third-party analytics. Web fonts are loaded from Google Fonts, which means Google's servers receive standard technical request data (such as your IP address) when the site loads. If this changes — for example, if we add analytics — we will update this policy first.

7. How long we keep information

• Enquiries that do not lead to work: kept for up to 24 months, then deleted.
• Customer, installation and guarantee records: kept for as long as the guarantee and any legal obligations require.
• Financial records: kept for the periods required by South African tax and company law (generally five years or longer).

8. How we protect it

We take reasonable, appropriate technical and organisational measures to secure personal information against loss, damage and unauthorised access, as required by section 19 of POPIA. No system is perfectly secure, but we limit access to those who need it and use reputable providers.

9. Your rights

Under POPIA you may, at any time:

• ask whether we hold personal information about you, and request access to it;
• ask us to correct or delete personal information that is inaccurate, out of date, excessive or unlawfully held;
• object to processing, including for direct marketing;
• withdraw consent where processing is based on consent.

To exercise any of these rights, email hello@catproof.co.za. If you are not satisfied with our response, you may lodge a complaint with the Information Regulator (South Africa): inforegulator.org.za, email POPIAComplaints@inforegulator.org.za.

10. Children

Our services and website are directed at adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. The current version will always be available at catproof.co.za/privacy, with the date of the latest update shown at the top.

12. Contact

Questions about this policy or our handling of your information: hello@catproof.co.za.